Catching Glimpses

A tumblelog of images, quotes, and thoughts from the day-to-day life of Jamis, Tarasine, Nathaniel, Kaitrin, Britton, and Phoebe!

Who are these people?

Jamis Buck (a.k.a. Dad) is a computer programmer for 37signals. He enjoys reading fantasy, science fiction, and history, tinkers with woodcarving some, and loves making string figures.

Tarasine Buck (a.k.a. Mom) is a full-time homemaker and homeshcooling mom. She is also a licensed Kindermusik educator, and loves to knit, read, and learn new things.

Nathaniel is nine years old, and loves to read, invent, do magic tricks, solve puzzles and math problems, and play computer games. He is learning the piano and programming.

Kaitrin (a.k.a. Katie) is seven years old. She's a budding artist, loves to read, is learning to play the piano, and has a rich fantasy life.

Britton is three years old, and loves puzzles, playing with numbers, running, jumping, and all things Pixar. He is in the beginning stages of learning to read!

Phoebe is a year old. She loves music, dancing, learning ASL, snuggling, and bringing sunshine to the world with her smile.

Feb
19th

Sat

Steps to Insanity

1. Attempt to renew subscription online. Enter Customer ID# and delivery ZIP-code.

2. Receive error notice that subscription cannot be renewed online at this time, but must be renewed by calling Customer Service at 1-800-bla-blah.

3. Call Customer Service at 1-800-bla-blah.

4. Listen to recorded instructions.

5. Press correct number for renewing subscription.

6. Wait.

7. Listen to syrupy greeting of live support person.

8. Explain situation to live support person. Supply Customer ID# and delivery ZIP-code.

9. Wait.

10. Listen to live support person say, “I’m sorry, but your subscription cannot be renewed online at this time. Please contact Customer Service at 1-800-bla-blah.”

11. Say, “Um, yes, that would be why I called. Is that not the number I just called?”

12. Listen to live support person say, “Well, yes it is.”

13. Ask, “Is this not Customer Service?”

14. Listen to live support person say, “Well, no. This is the Order Help Line. You’ll have to call Customer Service on Monday.”

15. Ask, “At 1-800-bla-blah?”

16. Listen to live support person say, “Yes, that’s correct! Have a great day!”